Above the Fold
The area of a web page that is visible before the website viewer scrolls down the page.
Ad Exchange
A marketplace that allows Internet publishers (websites with open ad spots) and advertisers (your client’s ads to put in those ad spots) to buy and sell advertising inventory in real-time auctions, as opposed to the historical method or buying advertising by price negotiation, contracts, etc.
Attribution
Attribution is a fancy way to say figuring out which marketing channels are driving ROI. Determining which part of a marketing campaign had the greatest effect on the consumer.
Bounce Rate
The percentage of single-page visits to a website in which a person leaves the website from the landing page without clicking anything. 26 to 40% is excellent. 41 to 55% is average. 56 to 70% is higher than average, but may not be cause for alarm depending on the website. Anything over 70% is disappointing for everything outside of blogs, news, events, etc.
Contextual Marketing
A process in which advertisers target a consumer based on their psychographic data (search terms, recent browsing history, recent purchases, social media likes, etc.). Using that data, the consumer can be served targeted ads on relevant websites that match their profile. The goal is to present ads to consumers representing products and services that they are already interested in. Programmatic Advertising is a method of Contextual Marketing.
CPA
Cost Per Acquisition is the measurement of the cost of acquiring a customer who clicks on a website link or completes any action—in other words, the return on marketing investment, in particular, total marketing spend over total front-end conversions.
CPL
Cost Per Like. It defines the cost of acquiring new fan for a social media page. The Like or Follow can be acquired through a paid advertisement or any other earned media effort.
Geofencing
Location-based marketing where you would get a message or ad within a certain virtual boundary around a specific location. Drawing a circle (or polygon) around your business on a map to target people who are in the area. Businesses that have an app can use geofencing to target people near the business and draw them in with a special offer or promotion.
Hyperlocal
With Facebook and Google making it easier and easier for local consumers to find the right business in their area, having a hyperlocal marketing strategy is imperative for businesses that want to compete in today’s digital world. Hyperlocal means an area close to home—targeting the people within walking or driving distance to a business, or those united in one identifiable community.
Inbound Marketing
Inbound marketing refers to the activities and strategies used for attracting potential users or customers to a website. “Inbound” is a more recent euphemism for what has traditionally been called “SEO”. Inbound marketing is crucial to having a good web presence, as it’s used as a way to attract prospective customers by educating and building trust about your services, product and/or brand.
KPIs
Key performance indicators: used to measure the success of digital marketing campaign or business. For example, click through rate, page views, website traffic, bounce rate, email open rate, conversion rate, etc.
Micro-Moments
Google talks about micro-moments all the time. They’re those little moments in your life when you need help with something so you reach for your phone. Micro-moments are broken down into moments such as “I want to know,” “I want to go” and “I want to do,” among others. According to Think with Google, 91% of people use their mobile device to research information in the middle of a task. The best brands capitalize on micro-moments by understanding what their customers want and then crafting strategies to answer their customers’ key questions in real time. To make the most of micro-moments, supply your customers with actionable content that’s useful any time, any place.
Native Advertising
An advertising model in which an ad on a website behaves like a part of site’s content. This is widely popular for content promotion.
Omnichannel
Omni-channel is a marketing approach that prioritizes creating a seamless brand experience for customers wherever they are browsing and consuming content. Always being where your customer is makes it easy to stay top-of-mind. If well-executed, these campaigns result in a personalized customer experience that drives more and more engagement with leads and customers.
Programmatic Advertising
Automates media buying for display advertising (banner ads), targeting specific audiences and demographics. One aspect of programmatic advertising is guaranteed impressions. A budget is set and the platform uses real-time impression data to decide which ads to buy and how much to pay for them. Also has real-time reporting. AdWords is better for buyer intent: search, specific keywords, and text ads. Programmatic is better for reaching consumers with display ads anywhere on the web (also has a bigger overall reach for impressions). Programmatic ads are targeted based on demographic data (gender, income, etc.), psychographic data (likes and interests), and behavioral data (company they bank with, brand of car they drive, etc.).
Remarketing
Follow up emails (or direct mail) after you’ve visited a website. Most effective for shopping cart abandonment.
Retargeting
Follow up ads after you’ve visited a website. Retargeting can boost ad response by 400 percent.
Sessions
How Google Analytics measures website visits. This is not the same as clicks on an ad, or website visits it the traditional sense. If a person visits a website multiple times within the session timeout period (default 30 minutes), they will only be counted as one session. There is also a minimum time for the session, so users that get to a website, don’t interact with it, and leave in less than one minute (bounces), will not be counted as sessions. This can lead to a mismatch of ad clicks vs. sessions.
Social Commerce
Social Commerce is an online marketing strategy that uses established social media networks to drive sales for a business. It is done through social interaction and user contribution. Essentially, brand-building using social media.
Smart Content
Smart content refers to personalized content that is designed to meet a consumer’s needs. This could be anything from adding the consumer’s name to an email or personalizing a call-to-action depending on where the consumer is in the buying cycle.
Unique Visitors (called Users in Google Analytics)
An analytics metric used to show how many different, unique people view a website over a period of time. Unique visitors are tracked by their IP addresses. If a visitor visits the same website multiple times, they will only be counted once in the unique visitors metric.
Client Services Intern
Zoe is a client-focused marketing professional and senior at the University of Wisconsin-Madison studying Consumer Behavior and Marketplace Studies, along with Entrepreneurship and Digital Studies. As a client services intern, Zoe has hands-on experience in client-facing industries, developing the ability to build meaningful relationships, communicate strategically and deliver solutions that align with client goals. A Naples native, Zoe enjoys cooking, practicing yoga and spending her free time at the beach and outdoors.
Creative Intern
Emily is a creative intern and brand designer senior at Fashion Institute of Technology. who creates visually compelling, strategically driven identities that resonate with consumers. With a strong understanding of market positioning and consumer psychology, she transforms ideas into cohesive brand systems and packaging experiences that balance bold creativity with measurable commercial impact. Outside of her design work, she enjoys illustration and video games.
Chief Strategy & Marketing Officer
With over 20 years’ experience in consumer insight and strategy, Susy creates, builds and evolves brand propositions for clients in many sectors; from fitness spaces and new recovery tools, nutritional supplements, employee wellness programmes to skin and haircare. Her specialism is in defining the truly engaging and distinctive part of client brands then creating business and marketing strategies that drive growth and come to embody brand meaning in customers’ hearts and minds. With particular skill at not just defining the brand strategy but how this can create truly distinctive customer journeys, interactions and experiences with the brand, alongside creating incremental value for the business.
Social Media Specialist
Juliana brings a creative eye for social media strategy, content creation and brand storytelling to our team, with experience spanning luxury real estate, professional beauty industries and viral digital campaigns. Juliana has a passion for crafting scroll-stopping content, driving engagement through data-driven insights and building authentic community connections. When she’s not working, Juliana enjoys refining her dance skills, traveling with friends and exploring Naples’ vibrant food and arts scene.
Junior Account Manager
Amy started her career in Los Angeles, earning her journalism degree at Pepperdine University and writing for outlets like HuffPost and Malibu Magazine. She now channels her storytelling background into brand strategy and marketing. When she’s not working, you’ll often find her starting or ending her day with a walk along the beautiful beaches of Naples.
Social Media Intern
Reigan is a social media-savvy marketer with a bachelor’s degree in marketing from The College of Charleston. She has created campaigns and grown audiences for top brands and freelance clients alike. With a flair for fashion and lifestyle marketing and skills in TikTok, Instagram, LinkedIn, Canva and Photoshop, she brings creativity and strategy to each post.
PR Account Manager
Born and raised in Naples, Haley brings hometown pride and a strong public relations background to her role. With a BS in Communication (University of North Florida) and experience in healthcare, nonprofits and community outreach, she’s built a career on connecting people, shaping stories and driving missions forward. Outside of work, you’ll find Haley out and about, needlepointing, testing new hobbies (this year: candle making and astrology) and spending time with family and friends.
Chief Creative Officer
Laura’s career is a masterclass in versatility, bridging art, wildlife, business, and design. From studying a BA fine art and design to working as a primate specialist at London Zoo, and a wildlife TV presenter, she went on to become a realtor, and designer of aquariums and conservation parks—each experience shaping her distinctive perspective. She later channeled this diverse expertise into founding and leading successful brand and marketing agencies.
With over 25 years of experience, Laura blends creative vision with strategic leadership, helping brands—from ambitious startups to global giants like Coca-Cola, Nike, Unilever, General Mills, and Nestlé—craft compelling narratives and lasting impact. A champion of trust, collaboration, and excellence, she empowers teams and nurtures authentic client relationships.
Beyond work, Laura finds inspiration in books, creativity, and nature.
senior art director
Jodi brings more than a decade of experience leading creative strategy and execution for globally recognized brands including Anheuser-Busch, Bacardi, Johnson & Johnson and Mastercard. With expertise in conceptual development, shopper marketing and integrated campaign design, she delivers thoughtful, brand-aligned solutions across print, digital, eCommerce and experiential channels. Jodi is an avid traveler, a proud pet parent to two cats and a parrot named Parody and is on a personal mission to visit all seven continents and world wonders.
Account Manager
Mackenzie is a highly skilled account manager known for attention to detail and team coordination, clear communication and on-time, on-budget results. With a degree in Human Communication and a passion for design, this Naples native has a deep appreciation for Southwest Florida’s charming coastal lifestyle. A self-proclaimed brunch enthusiast who loves a good Saturday morning gathering, Mackenzie enjoys golfing and spending time with family when not pursuing her professional passions.
Social Media Coordinator
Lena brings a knack for social media marketing, event coordination and customer satisfaction to our team, with experience spanning special events, educational consulting and even a barista stint which honed her multitasking finesse! Lena has a passion for problem-solving, storytelling and helping people thrive. When she’s not working, you may find her traveling, rollerblading or spending time with family.
Public Relations Executive
Stacie Zinn Roberts is a nationally recognized, award-winning writer and marketing expert with more than 25 years of experience. The winner of more than 40 regional and national awards, Stacie is a recipient of the United Nations Environmental Program award for retail environmental marketing and has been honored by the Public Relations Society of America (Puget Sound Chapter) and the Turf & Ornamental Communicators Association with Best in Show, First Place and Merit Awards for marketing strategy and content creation. The author of two books and more than 1,500 published articles, she wrote the cover of the Fort Myers News-Press Sunday Real Estate Section for a decade and is a columnist on marketing trends in publications including PR Daily, Spin Sucks, Irrigation & Green Industry News, and The Pallet. Projects of note include PR for the construction of the golf course for the 2016 Olympic Games in Rio, and the 2023 Super Bowl.
Art Director
With over a decade of experience in digital design and a self-taught talent in painting, Sasha brings a unique blend of creativity and technical skill to WCG. Her career has flourished in both agency and in-house roles, creating compelling visuals and user experiences. Passionate about various art forms, Sasha consistently explores her abstract painting style while skillfully balancing the joys and challenges of motherhood.
Media Planner
A Southwest Florida resident since 2018, Shirin holds a bachelor’s degree in communication from FGCU and has a flair for public relations. This Eagle alum has already made waves with leadership roles in the Florida Public Relations Association. Beyond her English expertise, Shirin speaks Dutch and German, and she’s even certified in Latin – talk about impressive! In her downtime, Shirin enjoys soaking up the sun with her husband, their dog Baloo and their son, whom they welcomed in June 2024.
Accounting Manager
Lily is a proud Florida State grad who loves to solve problems and find creative solutions to any challenge. Her enthusiasm is definitely an asset for the agency’s accounting team. Outside the office, Lily enjoys cooking, baking and doting on her cat Helen.
mascot
This hard-napping, sometimes-snoring, affectionate, sweet chocolate lab is our office mascot. Always ready to cheer us up during the 2 o’clock blues, and receive a treat.
traffic manager
A lively and creative soul with extensive agency knowledge, Sadie is a College of Charleston graduate with a bachelor’s in communications. She supports our account service team with research, presentation prep and managing client relationships.
Senior Account Manager
An FGCU alum, Gabi is a bona fide master communicator given she’s earned her master’s in media and communication from Florida State. Her secret superpowers: Hispanic marketing, social media branding and public relations.
Vice President, Communications
Buzz creator, industry award winner, proud Western Kentucky University Hilltopper and even prouder mother of three. On top of all that, this PR pro can do handstand walks. Trust us, we’ve seen it.
web designer
This English-, Spanish-, Italian- and SEO-speaking pro has a motto: Consider it done! In web and graphic design, does she ever.
Web & Digital Manager
Decisive and disciplined covert web design operative who infiltrates users’ psyches with mind-blowing technical executions.
Vice President, Operations
Half-outdoorsman. Half-techie. This marketing expert utilizes his leadership skills learned at Apple, tools and talent to develop successful brands here just as he did at Shutterfly, Gap Inc. and Banana Republic.
president/CEO
As a creative professional, Peggy Wilson has made a significant impact on Southwest Florida. In her career, spanning over 25 years, she has produced an astonishing number of the region’s highest profile, most recognized brands in dominant industries such as real estate and land development, hospitality, retail sales, technology, banking services, health care, sports and recreation, non-profits and travel/tourism. Her own intrinsic talent, keen market insight and innate ability to attract and retain skilled creative professionals have fueled the growth of Wilson Creative Group since she launched the agency in 2007.
The diverse portfolio of work she and her team generate on a daily basis is consistently recognized with awards from the American Advertising Federation, the Southeastern Building Council and the Building Industry Associations of both Lee and Collier counties. Her clients benefit greatly from engaging her as a brand consultant and her strategy-driven approach to marketing communications. A Florida native from Palm Beach County, Peggy has made Naples her home since 1989.